100% Satisfaction Guarantee:
If for any reason you are not completely satisfied with our product, we will be happy to refund
your original purchase price less shipping charges, if any.
We do our best to keep plenty of available inventory of TippiTopper. Occasionally our suppliers
may temporarily run out of fruits or stock which may cause a delay. We would notify you in this
case. Otherwise please allow 3-5 business days for processing of each order depending on the
We currently only ship to the USA via United States Postal Service (USPS). We do not offer or
ship COD. Shipping costs, if any, are non-refundable. Refused or undeliverable orders are
cancelled upon receipt and will be subject to a carrier return fee. USPS Priority Mail and Parcel
Post shipping provide nationwide service, including Alaska and Hawaii. Packages are delivered
Monday through Saturday. Most Priority Mail packages arrive within 5 business days, and
Parcel Post packages within 10 business days. Delivery times are non-guaranteed, and
TippiTopper cannot be responsible for packages that take longer than the estimated transit time.
The vast majority of packages shipped via USPS arrive within the estimated timeframe, but
lengthy delays are possible, especially for orders to Alaska and Hawaii.
We accept all major credit cards including American Express, Visa, MasterCard and Discover. In
special events we may accept a cashiers check or money order.
Rarely do products arrive damaged. However, should your shipment arrive damaged. Please
contact us within 2 business days so we may file a claim with the shipper and replace your
order. Keep all packaging, proof of shipping label and, if possible, note any damages to the
carrier. It’s also recommended to take pictures as the carrier may request an inspection of the
Returns and Refunds:
The product must be returned in it’s original condition and package within 14 days of receiving
your order for a refund less shipping charges if any. Return shipping costs are your
responsibility. Please notify us by email (or in writing) immediately. We will then send you an
authorization number. No returns will be accepted without authorization or after the 14 day
period. Once we receive and inspect the product(s), we will issue a refund in the amount paid
for the product(s) to the credit card used.
At TippiTopper, our customers are #1, and since we value our own privacy, we extend that to
you as well. Because of this, we WILL NOT sell or share our customer information with anyone.
We collect email information from those who wish to receive email from us (we do not send
unsolicited email). We only save shipping and billing information if you have saved this
information as part of your Customer Profile. Any information that is collected via “trails” (the trail
you leave as you travel through our site) is only reviewed internally and then discarded. Your
trust is important to us, and we will not do anything to violate that trust.